Shipping Policy
We're always working to ship your order as quickly as possible. Once your order is placed, you'll receive an order confirmation email. When your order ships, you'll receive a shipping confirmation email with your tracking details.
IMPORTANT SHIPPING CONSIDERATIONS:
- Signature upon delivery may be required based on your location.
- Currently cannot ship: We currently do not offer shipping to Hawaii, Alaska, Puerto Rico, Virgin Islands, AE, AP & AA
- Model versions can only be shipped within their respective countries. For example, US ebike models can only be shipped within the contiguous US, and cannot be shipped to Canada or Europe.
Check a topic below to learn about our shipping practices and policies, or click here for help accessing shipping details for existing orders through your customer account.
Shipping Cost
Shipping is free in the US for all bikes, and most accessories* purchased with a bike. Accessories purchased separately from a bike and replacement parts not covered under warranty will be charged a shipping fee of $10 (USD) for orders under $150. Accessory orders* over $150 will be shipped free.
Shipping Time
In the US, in-stock items (*except batteries) typically ship within two business days after an order is placed, unless otherwise noted on the product's page. Check out the item's product page for the most up-to-date shipping information.
Delivery times will vary depending on where you live. We do not offer expedited shipping at this time.
Special circumstances such as a high volume of orders, new product releases, or restock days may lead to longer shipping times. If this is the case, we will note it on the product page and send a follow-up reminder via email.
Shipping Method
Our bikes are carefully packaged with ease-of-transport and protection in mind. Shipping is offered through FedEx Ground for ebikes, and we may use UPS for accessories. Once your item ships, you will be emailed a tracking number so you can track your package.
If your bike was shipped by FedEx and you have received a tracking number via email, you can arrange any special requests or delivery instructions after FedEx has completed their initial scan (dependent on FedEx timeline) by contacting FedEx or using the FedEx Delivery Manager tool. If FedEx has not completed their initial scan and you contact them, they may not acknowledge the package has shipped yet (even though it has). Please note that FedEx will make their best effort to honor your request, but they do not guarantee special delivery requests.
Tracking Information
When your bike ships, you will receive an automated email with your tracking information. Click the link below that matches the shipping company listed in your tracking number email.
US customers can also use our Tracking Order page to find details about an order and tracking information.
Ebike Assembly After Delivery
Our ebikes are shipped nearly fully assembled, which means there is some assembly required before you can ride VIAURBE. Click here to learn more about assembly and to find the owner's manual and assembly video.
