Before You Buy
Frequently questions about ebike fitting, payments, and other FAQs.
ViaCommuter/ViaCarrier: The serial number is printed under the frame.
The payment methods we support are Maestro, MasterCard, PayPal, and Visa cards.

PayPal Credit gives you the freedom to buy all the bike gear you want today and pay it over 6 months with no interests. Approval is instant for customers who already have a PayPal account.

How to use PayPal Credit:

  1. Select PayPal at the checkout.
  2. Log into your PayPal account.
  3. Click on "Apply Now" on the PayPal Credit banner.
  4. Get approval on your order.
  5. Confirm the delivery address.
  6. Set your repayment schedule.

If you pay by credit card, your payment could be somehow denied at the checkout by our system in defense against possible credit card fraud. It's a good idea to call your credit card company or bank ahead of time to let them know about the purchase so that it doesn't get declined. Under such circumstance, here are 3 solutions for you:

  1. If you have a PayPal account, please try to pay by PayPal.
  2. If you do not have a PayPal account, please select PayPal still at the checkout page & click the complete order button. Then you'll be directed to a page with access to both PayPal and Debit/Credit card payment (for the latter option, you don't have to register for PayPal).
  3. Please switch to your other credit/debit cards.
Referral & Discount
Sorry that only one coupon can be used on one order(include automatic discounts), we do not support stacking coupons. Thanks for your understanding.

Please allow us to explain the Refer A Friend program to you. After you register a VIAURBE account, you will get your share link. Then your friend clicks the link you shared and will get a referral code of $60 off for purchasing bikes. When he/she places a bike order using the code successfully, then you can get a $60 off coupon with no limit as a reward. You can use the discount to buy accessories and bikes. What you get is the code for purchasing accessories and bikes, your friend will get a code only to purchase bikes. The scope of application of these two discount codes is different.

So, if you verbally recommend a friend to buy a VIAURBE bike, both of you will not get the $60 discount.



The carton package size is 63” x13” x 34”.

The weight of the whole package is 60lbs.


The carton package size is 63” x13” x 34”.

The weight of the whole package is 60lbs.

Due to the different arrival times of the bikes and accessories, we ship them separately.
Every parcel will be sent out batch by batch according to the purchasing date. We do not support expedited delivery with additional money. This is the same for all customers. We appreciate your patience and understanding.
Don't worry, our bikes are mass-produced in advance, and a charger will be included with the bike. So even if the charger is out of stock, you will still receive a fully equipped bike.

The bike will arrive mostly assembled. We will provide the tools and a comprehensive assembly video so you can assemble your VIAURBE Bike bike within 20mins even if you are a novice.

Please refer to the YouTube VIAURBE channel to assemble the bike.